At Babbitplay, we know how exciting it is to receive your order promptly and in perfect condition. We work hard to ensure that your purchase reaches you smoothly and on time. Please review the following guidelines to understand our shipping processes, timelines, and associated costs.

1. Order Processing Time

• Processing Period: Once your order is placed, our team prepares it for dispatch. This usually takes 1-2 working days, excluding Sundays and public holidays.
• Order Confirmation: You will receive an order confirmation email once your purchase has been successfully placed. If you notice any errors in your shipping address or order details, please contact us immediately at gobabbit@gmail.com

2. Shipping Costs & Free Delivery Threshold

• Free Shipping: We are pleased to offer free shipping on all orders of ₹899 or more within India. Orders below ₹899 will incur a standard shipping fee, which will be clearly displayed during checkout.
• Transparent Pricing: We strive to keep shipping costs as reasonable as possible. Any applicable fees are based on the total order value and your delivery location, ensuring you have a clear understanding of what you are paying before you complete your purchase.

3. Delivery Timeframes

We deliver throughout India. Estimated delivery times will be shared as per the given address of the customer, after the order is placed. 

Please note that these are estimated timeframes and are subject to factors beyond our control, such as weather conditions, courier delays, or public holidays.

• Within Odisha: Approximately 3-5 working days
• Other States in India: Approximately 5-10 working days

Delivery times may vary based on your location and courier services.

4. Shipping Carriers & Tracking

• Trusted Partners: We partner with reputable and reliable courier services to ensure your order arrives safely and on time.
• Order Tracking: Once your order is dispatched, we will provide you with a tracking link or number via email or SMS. You can use this information to monitor your package’s journey. If you experience any issues or delays, feel free to contact us for assistance.

5. Delivery Attempts & Address Accuracy

• Accurate Information: Please ensure that the shipping address and contact details you provide are correct and complete. We cannot be held responsible for delays or delivery failures arising from incorrect or incomplete address information.
• Multiple Attempts: Our courier partners typically make two or three attempts to deliver your order if you are unavailable at the first attempt. If you anticipate any difficulty in receiving the package, consider using a work address or an alternate location.

6. Undeliverable Packages

• Return to Sender: In cases where a package is undeliverable due to an incorrect address, repeated unsuccessful delivery attempts, or refusal at delivery, the order may be returned to our facility. If this occurs, we will contact you to confirm if you wish to have it re-shipped (subject to additional shipping fees) or if you prefer a store credit. Please note that no refunds are provided, as per our Replacement Policy.

7. Damaged or Defective Deliveries

We take great care to package your order securely. However, if you notice any damage or defects upon arrival, we are here to help.

• Unboxing Video: Kindly record a continuous, clear unboxing video from the moment you open the parcel until you fully inspect the product.
• Replacement Assistance: If a product is found to be defective or damaged during transit, please contact our customer support with the video and your order details. We will guide you through the replacement process as outlined in our Refund and Replacement Policy.

8. Additional Notes

• Remote Areas: Deliveries to remote or hard-to-reach areas may take longer than the estimated timeframes. We appreciate your patience in such cases.
• Peak Seasons & Holidays: During high-demand periods (e.g., festivals, sales, holidays), processing and delivery times may be slightly delayed. We encourage you to order in advance when possible.

9. Contact Us

If you have any questions, concerns, or need assistance with tracking your order, please reach out to our customer support team at:

Email: gobabbit@gmail.com

We are here to ensure that your shopping experience with Gobabbit is smooth, transparent, and enjoyable from start to finish.

By placing an order on babbitplay.com, you acknowledge that you have read, understood, and agree to the terms of this Shipping Policy. Thank you for choosing Gobabbit!